A manned guarding company is releasing a new platform, called Guarded 365. Cardinal Security says it’s designed to provide users with a level of insight unavailable before, as an intelligence-led approach to provide users with control over their security spend.
Jason Trigg, CEO of Cardinal Security, believes that every user of manned guarding services should demand this data and have proper visibility. “What people worry about in this business is what they’re getting for their money and rightly so. Most providers don’t deliver sufficient insight into ROI [return on investment].
“The security industry has forgotten that businesses must meet the needs of the customer first. We live in a world where can we order a taxi on our smartphones, track the car as it arrives and score the driver at the end of the journey. Uber style tech is here, and it’s the future of the guarding industry. It’s time for security to wake up and provide clients with that level of interaction and control.”
Hence Cardinal’s platform, linked to a central data management system. When a guard arrives at the start of a shift they use a geocoded tablet – or an app on their own device – to take a picture of their face. A controller from Cardinal matches this against a database of staff members, and approves the guard to start the shift. This process seeks to ensure that timekeeping is accurate, and that the correct, fully licensed operative is on duty and wearing the correct uniform. The guard uses the tablet or smart app over the day to assess his or her duties, confirm when tasks are completed and report any incidents. At the end of the day, the customer rates the guard’s performance using a five-star system.
Guarded 365 collects data in real time from all the tablets and smart devices connected to the platform and sends these to a secure client dashboard. This gives managers details of the performance of guards at sites, highlighting any incidents, and when/where they occur. By eliminating paper records and poorly-maintained logbooks, the firm adds, the platform provides allows better decision making by managers on where and when to focus their resources.
The Guarded 365 platform is already working for early adopter clients, including high street retailers, and it will be rolled out during the second quarter of 2017.